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I already have tickets

What does 'No reallocation' mean?
This means the reallocation facility is not available and you can no longer transfer your tickets into another person's name. For most events you can re...
Tue, 12 Dec, 2017 at 12:40 PM
I think I just bought tickets, but I'm not sure if my order has gone through.
Don't panic - and don't order again until you've worked out whether the first transaction went through successfully. If you have a WeGotTick...
Mon, 18 May, 2020 at 11:30 AM
Do I need to print my confirmation email?
No. Simply make a note of the information in your confirmation email - especially your booking reference - and take it with you to the event you've boo...
Tue, 27 Jun, 2017 at 3:38 PM
My tickets are not showing up in my account.
Don't panic - and don't order again until you've worked out whether the first transaction went through successfully. You can check your tick...
Mon, 18 May, 2020 at 11:28 AM
My tickets haven't arrived...
Our tickets are slightly different. Rather than sending a physical ticket to you in the post we give you a unique booking reference which is displayed on yo...
Mon, 20 Nov, 2017 at 1:11 PM
How do I pick up my tickets at the venue?
Our tickets are slightly different. Rather than sending a physical ticket to you in the post we give you a unique booking reference which is displayed on yo...
Tue, 28 Nov, 2017 at 5:08 PM
Where will my seats be in the venue?
We don't actually operate a reserved seating system. Most event organisers selling seated events tend to allocate seating on a first come, first served...
Tue, 27 Jun, 2017 at 3:40 PM
What ID do I need to bring with me?
The venue has the final say over the sort of ID you need to bring with you. We recommend you make sure you have ID with you when attending any WeGotTickets ...
Mon, 20 Nov, 2017 at 1:13 PM
My order didn't go through but you have taken money from my account!
Don't worry, we're not trying to rip you off - if your order has failed but it appears that the money has already been taken from your account you...
Tue, 27 Jun, 2017 at 3:40 PM
I need a VAT receipt
If you need a VAT receipt for your ticket order, simply log in to your WeGotTickets account, click on 'My tickets' and you'll find the VAT re...
Mon, 18 May, 2020 at 11:28 AM