For most events you can reallocate tickets up until midnight on the day before the event, or midnight on Thursday for events taking place between the follo...

When you have successfully placed an order, you’ll be presented with an order confirmation page where there will be a ‘Download PDF’ link to save your tick...

You do not need to print your confirmation email. Simply download your ticket confirmation PDF to your device and show this, or your booking confirmation e...

You can check your tickets at any time by logging in to your WeGotTickets account and selecting 'My tickets'.  If you used our Guest Checkout fa...

We don’t send out tickets in the post. Instead, your tickets are delivered instantly via a unique booking reference or barcode which you use to gain access...

In most cases you don’t need to pick any tickets up at the venue. Instead, your tickets are delivered instantly via a unique booking reference or barcode w...

We recommend you take ID with you when attending the event. Any official ID, either with a photo or signature, should be fine. You will also need to provid...

If you need a VAT receipt, simply log in to your WeGotTickets account, click on 'My tickets' and you'll find the VAT receipt available for down...

When you buy tickets through us, you agree that the tickets are for the personal use of you and your party only and that you won’t attempt to resell them f...

TicketPlan®’s Refund Promise is an optional service administered by our partners TicketPlan®. If you can’t attend an event due to one of the specified unex...