Don't panic - and don't order again until you've worked out whether the first transaction went through successfully.

If you have a WeGotTickets account, the easiest way to check whether your transaction went through is to log in to your account and click on 'My tickets'. From here you can see details of the tickets you've bought and re-send confirmation emails to yourself.

If you used our Guest checkout function and are unsure if your order has gone through, please contact our Support department from here.

If you did not receive your confirmation email, please check your spam or junk mail folders as it may have been filtered there. To make sure you receive important emails from us please add to your Contact List or Safe Sender/White List. Please see here for more info on how to do this.

Please note that successful booking references will always begin with a lower case 't' and look something like this: t01231613231692, or t01231613231692b1.