We know how frustrating it is when an event you're looking forward to is cancelled or postponed. If we’re notified that a show won’t be going ahead as p...

Don't worry. If you didn't receive your confirmation email, please check your spam or junk mail folders as it may have been filtered there. To m...

We know things come up and sometimes you can't make it along to the event you've booked tickets for. In these instances we'll do our best to hel...

Unless you purchased TicketPlan® Refund Protection with your order, your tickets are only eligible for a refund if the following circumstances apply: (a...

We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can change the na...

We're afraid this isn't our decision. As we sell tickets on behalf of the event organiser or venue we let them decide whether to accept ticket trans...

We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can transfer the ...

You can check the names against your tickets by logging in to your WeGotTickets account here and clicking on 'my tickets'. If the ticket you meant t...

When an event has 'limited reallocation' you have two hours after you've bought your ticket in which to reallocate them into another person'...

This means the reallocation facility is not available and you can no longer transfer your tickets into another person's name. For most events you can rea...