We know how frustrating it is when an event you're looking forward to is cancelled or postponed. When we’re notified that a show won’t be going ahead as...

We're not usually able to refund your booking fee in any circumstances, even if an event is cancelled. This is because we’ve already paid the credit c...

If you haven’t received your confirmation email, please check your ‘Spam’ or ‘Junk’ mail folders as the email may have been diverted there.   To make su...

If you can’t make it to an event you’ve booked tickets for, we’ll do our best to help you find a happy home for your ticket. In most cases you can transfer...

Unless you purchased TicketPlan®’s Refund Promise with your order, your tickets are only eligible for a refund if the following circumstances apply:  ...

In most instances you can change the name of the ticket holder. We call this 'reallocation, we strongly recommend you reallocating the tickets if you w...

As we sell tickets on behalf of the event organiser or venue it is the event organiser’s decision whether to allow or refuse ticket transfers. Please note ...

In most cases, you are able to transfer the tickets to someone else’s name - we call this 'reallocation'. We strongly recommend doing this if you w...

You can check the names against your tickets by logging in to your WeGotTickets account and clicking on 'My tickets'. If the ticket you intended to...

If an event is marked 'limited reallocation' you have two hours after you've bought your ticket in which to reallocate them into another person&...