Unless you purchased TicketPlan® Refund Protection with your order, your tickets are only eligible for a refund if the following circumstances apply:


(a) an Event is cancelled;

(b) an Event is moved to another date and you decide not to retain your Booking for the rescheduled Event; or

(c) details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue)


We cannot refund your ticket outside of these circumstances. However, if you are unable to attend the event you can reallocate the tickets into the name of somebody who would like to attend in your place by logging in to your account, clicking on 'my tickets' finding your order in the list and then clicking on 'Change named ticket holder' - hopefully this way a friend or family member can enjoy the event in your place (and let you know exactly what you missed!). 


You can reallocate tickets up to midnight the day before the event, or midnight on Thursday for events between Friday and Sunday.


Can’t remember whether you bought TicketPlan® Refund Protection with your tickets? Just log into your account here, and then click on ‘My Tickets’ in the top right-hand corner. Scroll to find your order in the list - if TicketPlan® Refund Protection was included then this will be stated underneath the green buttons on the right-hand side of the page. If you used our Guest Checkout function and did not create a WeGotTickets account but would now like to do so, you will need to contact us to do that for you. You can get in touch using the form here.


Please also see our Covid19 Update here