I already have tickets
We know how frustrating it is when an event you're looking forward to is cancelled or postponed. If we’re notified that a show won’t be going ahead as ...
Fri, 24 Feb, 2023 at 4:30 PM
Don't worry. If you didn't receive your confirmation email, please check your spam or junk mail folders as it may have been filtered there. To...
Fri, 19 Feb, 2021 at 11:41 AM
We know things come up and sometimes you can't make it along to the event you've booked tickets for. In these instances we'll do our best to ...
Fri, 24 Jun, 2022 at 12:39 PM
Unless you purchased TicketPlan® Refund Protection with your order, your tickets are only eligible for a refund if the following circumstances apply: (a...
Wed, 22 Jun, 2022 at 10:37 AM
We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can change the n...
Mon, 18 May, 2020 at 11:26 AM
We're afraid this isn't our decision. As we sell tickets on behalf of the event organiser or venue we let them decide whether to accept ticket tra...
Tue, 27 Jun, 2017 at 3:23 PM
We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can transfer the...
Mon, 18 May, 2020 at 11:26 AM
You can check the names against your tickets by logging in to your WeGotTickets account here and clicking on 'my tickets'. If the ticket you meant...
Tue, 27 Jun, 2017 at 3:24 PM
When an event has 'limited reallocation' you have two hours after you've bought your ticket in which to reallocate them into another person...
Tue, 27 Jun, 2017 at 3:36 PM
This means the reallocation facility is not available and you can no longer transfer your tickets into another person's name. For most events you can re...
Tue, 12 Dec, 2017 at 12:40 PM