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Covid-19 Update
Hello, We would like to clarify how our customers may be affected by the ongoing impact of the Coronavirus.   If you hold tickets for a cancelled event y...
Fri, 3 Jul, 2020 at 3:27 PM
What if an event is cancelled or postponed?
We know how frustrating it is when an event you're looking forward to is cancelled or postponed better than most, so we'll let you know as soon as...
Tue, 17 Mar, 2020 at 10:53 AM
I haven't received my confirmation email.
Don't worry. If you didn't receive your confirmation email, please check your spam or junk mail folders as it may have been filtered there. To...
Mon, 18 May, 2020 at 11:25 AM
What if I can't make it?
We know things come up and sometimes you can't make it along to the event you've booked tickets for. In these instances we'll do our best to h...
Mon, 20 Nov, 2017 at 1:06 PM
Can I have a refund?
Unless you purchased TicketPlan® Refund Protection with your order, your tickets are only eligible for a refund if the following circumstances apply: (a...
Mon, 18 May, 2020 at 11:26 AM
Can I change the name of the ticket holder?
We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can change the n...
Mon, 18 May, 2020 at 11:26 AM
Can I transfer my ticket to another event or date?
We're afraid this isn't our decision. As we sell tickets on behalf of the event organiser or venue we let them decide whether to accept ticket tra...
Tue, 27 Jun, 2017 at 3:23 PM
Can I transfer my tickets to someone else?
We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can transfer the...
Mon, 18 May, 2020 at 11:26 AM
I have reallocated my tickets to someone else but I'm not sure if it worked properly.
You can check the names against your tickets by logging in to your WeGotTickets account here and clicking on 'my tickets'. If the ticket you meant...
Tue, 27 Jun, 2017 at 3:24 PM
What does 'Limited reallocation' mean?
When an event has 'limited reallocation' you have two hours after you've bought your ticket in which to reallocate them into another person&#...
Tue, 27 Jun, 2017 at 3:36 PM