If you've requested a new password and it hasn't arrived it may be that the reset email has been diverted by a 'junk mail' or 'spam' filter, so it is worth checking those folders. 

We also recommend checking your email account settings and, if possible, updating them to allow emails from tickets@wegottickets.com. There are instructions on how to do this on most popular email providers at https://www.wegottickets.com/safesenders