Please check that you're trying to log in with the correct email address and password. If you've forgotten your password, you can use the 'Forgot password' option on the login page. 

If you've requested a new password and it hasn't arrived please check your ‘Spam’ or ‘Junk’ mail folders as the email may have been diverted there. We also recommend checking your email account settings and updating them to allow emails from tickets@wegottickets.com. For more information see www.wegottickets.com/safesenders.

Alternatively, is it possible you never created an account but previously checked out as a guest instead? If so, you can enter the email address you used for the guest purchase in the ‘Recover guest purchases’ option on our login page. From there you’ll be able to create an account which will contain your original guest order(s).