We're not usually able to refund your booking fee in any circumstances, even if an event is cancelled. This is because we’ve already paid the credit card charges incurred by processing your original order and these charges are non-refundable. We'll also incur additional charges in processing the refund of the face value ticket price. This is part of the service that we provide to our customers and to the event organisers that we sell tickets for. 

We're proud to have some of the lowest booking fees in UK ticketing, but to help keep them low we're unable to refund them. Please see our Terms and Conditions for more information.